For assistance with our iOS application please contact us at SUPPORT@WATTSAPP.LIVE.
GENERAL ORDER INFORMATION
ALL SALES ARE FINAL - NO MODIFICATIONS, RETURNS, OR EXCHANGES.ORDERS WILL SHIP WHEN ALL ITEMS IN YOUR ORDER ARE IN-STOCK. IF YOU WISH TO RECEIVE AN ITEM FASTER, PLEASE PLACE SEPARATE ORDERS FOR ITEMS WITH DIFFERENT SHIP DATES. FOR ASSISTANCE, EMAIL SUPPORT@WATTSAPP.LIVE
We cannot change any information on an existing order once it has been placed, including but not limited to the shipping address, billing information, size, item, or quantity. Additionally, orders cannot be cancelled after processing, and are subject to return and exchange policies.
Sales tax will be applied domestic orders depending upon the shipping address. Tax is calculated based on the applicable sales tax and use tax laws within each state.
Orders can only be placed through the website. We do not accept orders over the phone or over email.
If the item you ordered runs out of stock after your order has been placed, we reserve the right to refund you for that item.
Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable.
Customers have up to a maximum of 60 days from the date of shipment to claim their package as lost in order to receive any sort of compensation regarding their order.
We are not responsible for any damages to any merchandise once the item has been used, worn, or washed.
GENERAL SHIPPING INFORMATION
In most cases, orders that do not contain pre-order items are shipped within 2-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified.
Once your package has shipped, you will receive tracking information via the e-mail provided with your shipping information.
Domestic orders in the contiguous 48 states normally arrive within 1-5 business days of the ship date unless otherwise specified. Shipping delays can occur and we are not responsible for the speed at which orders arrive once they have left our facility. Note that we cannot ship to PO BOXES or APO/FPO addresses at this time.
All International orders ship on a Delivery Duty Paid (DDP) basis, meaning you will be required to pay any import duties/value added taxes/brokerage fees in checkout. The price you pay at checkout will be the absolute final price, and you won't have any surprise bills upon delivery. International orders normally take 2-8 business days from the ship date to reach their destination, but this can vary depending on the shipping service you've selected.
We are not responsible for lost packages due to shipping addresses provided incorrectly. Shipping delays will occur if an incorrect address is provided at checkout.
If your package is returned to our facility due to shipping error, we will contact you for an updated address via the e-mail provided with your shipping information. If we do not receive a response within 10 business days, we hold the right to refund your order excluding shipping fees and a $15 USD restocking fee. This applies to all merchandise orders, including limited edition and pre-order sales.
1. What should I do if I have problems placing my order?
If you have a problem at any point please contact our customer service team at firstname.lastname@example.org.
2. Can I change my order after it has been submitted?
Unfortunately this is not possible.
3. Can I cancel my order after it has been submitted?
All cancellation requests must be received within 24 hours of placing an order and before an order ships. After that, orders cannot be canceled.
4. Why didn't I receive an email confirming my order?
Please check your spam folder if you have not received an email.
5. How accurate are the product images on the site?
We work very hard to make sure that the images on the site reflect the actual products we sell. Color variations are inevitable when viewing online content.
6. Do you share my personal information?
7. When am I charged for my order?
All credit card, debit card transactions are debited at the time you submit your order on the store. This will include Pre-Order items.
8. Can I return or exchange my order?
No - all sales are final.
9. What happens if I don't receive my order?
For domestic orders, if your package is returned to our facility due to shipping error, we will contact you for an updated address via the e-mail provided with your shipping information. If we do not receive a response within 10 business days, we hold the right to refund your order.
10. What should I do if my goods were damaged in transit?
We take a great deal of care when packing orders to make sure that the items you've ordered arrive undamaged, however, occasionally goods do get damaged in transit. If you discover something in your order is damaged you should email SUPPORT@WATTSAPP.LIVE and explain the situation with pictures. Do not send the damaged items back without having contacted us first.
22. What should I do if you've sent me the wrong goods?
If you discover that your goods are incorrect you should contact SUPPORT@WATTSAPP.LIVE and explain the situation with pictures. Do not send the incorrect items back without having contacted us first.